Exploring a Low-Carbon Development Path for Vietnam

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Language: English

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Incident management aims to restore normal service operation as quickly as possible and minimise the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement ( SLA ) limits. People should be trained to apply the techniques, and participants will become familiar with the techniques.

Pages: 156

Publisher: World Bank Publications (December 31, 2015)

ISBN: 1464807191

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